One Pacific TrustOne Pacific Trust

About

The trust administration team behind the trustee

Our trust administration team keeps each trust's records, checks every instruction against the deed and prepares distributions for approval. Compliance staff review documents at onboarding, and relationship staff stay in touch. Speak to a trustee to find the right role for your question.

Our team

Day-to-day administration, compliance and onboarding

Administrators run each trust day to day, so the trustee’s record is complete and every instruction can be traced to the deed. Compliance staff review the documents each step needs and explain why they are needed.

Trust administrator

Runs the trust accounts and the distribution file, and is the person who answers when you ask where an instruction stands.

Ask about administration

Compliance officer

Reviews identity, source of wealth and tax self-certification documents before the trustee accepts a trust.

Email compliance questions

See what trust administration covers for each kind of trust.

Client relationships

One person looks after your case from the first conversation, and a support desk covers the client portal.

Relationship manager

Your named contact, who explains each step in plain language.

Send a message

How our experts review site content

Every guide and news item is checked against its source by a content editor and reviewed by a compliance reviewer before it is published.

Content editor

Writes the plain-language guides and news items, cites the source and date for each fact and keeps a review log.

Send a correction

Compliance reviewer

Reads each page for claims about law, tax and outcomes before it goes live, and signs it off by role.

Ask about a page review

We name people and show photographs only with their written consent. Until then this page lists roles, not individuals.

Working with us

You deal with one named contact. For anything else, send a message and we route it to the role that handles it.